Got a new LG in Anchorage and was told Glennallen, AK is in a service area. Got home and all I get is Message 41, Roaming. Can make calls with WiFi connection but not on the road. Any idea whats going on?

Question

Got a new LG in Anchorage and was told Glennallen, AK is in a service area.  Got home and all I get is Message 41, Roaming.

I can make calls with WiFi connection but not on the road. Any idea whats going on?

Verizon_Support · Accepted Answer

Oh no! I'm sorry to hear you had problems in the are you're in AkJohnDye. I checked your coverage and I do see we have an extended 4G coverage. This means you're able to use your phone but it needs to be activated in a 4G LTE Verizon Wireless coverage zone. I apologize.

AdaS_VZW

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