Can I save my pictures if my phone is locked?

FlyerzFan13

I put a password lock on my samsung galaxy s4. I was told that I had to factory reset my phone but my pictures were not backed up in a month. Is there anyway I could bypass the password lock or save my last month's pictures before I factory reset it.

Verizon_Support

FlyerzFan13,



Oh no! I have locked myself out of my device before. So I know what you are going through. If you don't remember the password that was set up on the device we would have to complete a factory reset the alternate method. Unfortunately, there is not a way to by pass the lock screen to back up any photos due to security. Do you know if you have an SD card in the phone? If you do, any pictures that you have taken with your camera should of been defaulted to save to that memory card. Here is a link on how to perform the factory reset: http://vz.to/1lyNBkF Please keep us posted if you have any other questions or concerns.



KevinR_VZW



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