Verizon Cloud backup code 4600 error

Labryss

I am trying to back up my Samsung Galaxy Note 3 on Verizon Cloud.  I am getting an error. Code 4600. I have power cycled my device.  I have reset Verizon Cloud application.  I have logged into MyVerizon as a member and chose "manage contacts" and am only able to get through that process part way. I get to the step where I click on the my device to chosse to back and the words, "Back up device" is supposed to be a link but the words are not a link. And I can go no further.  Please advise.

Verizon_Support

We definitely want to get your phone backing up properly, Labryss. This error will usually occur if the Cloud feature hasn't been updated to your account quite yet. Please log into My Verizon http://bit.ly/xB4iTc and select Change Featues. One of the first sections should be Cloud Storage for Media. Please select the Cloud feature you'd like and pick Next at the bottom of the page. Keep us posted if the difficulties continue.



JenniferH_VZW



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