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Is verizon really better than AT&T?

I've seen so many ads tha say verizon is better and more reliable than AT&T. Is this really true? I've compared coverage maps, and they looks almost the same, except for LTE coverage, but as far as 3G goes, they look about the same. What makes verizon so much better?

Comments

Weth

Aaccording to JD Powers and RootMetrics, yes. That is only averages though and depends on your local area.

pzjagd1

How does JD Powers rate customer satisfaction (not coverage)? I can't imagine it being very high for Verizon.

GalaxyClass

I have been in the communications field and worked with Bell, ATT and both were once Bell operating companies. They also included Western, Long Lines and Bell Labs among others. In a short answer when the break-up happened what you know today as VZW seems to have got the best of the deal for what would become wireless cell phone service later. They both are good and yes both have their own problems.

Weth

pzjagd1 wrote:

How does JD Powers rate customer satisfaction (not coverage)? I can't imagine it being very high for Verizon.

hard to believe after reading the forums, but Verizon consistently is ranked highest in customer satisfaction of the big 4 US cellular companies. But do remember, what you see in the forum is only a small sampling of the worst problems that happen and represent a fraction of 1% of customers. Therefore it is not a scientific sample to judge the whole.

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