we just want back in

my wife and I were former customers. our daughter decided to get a family plan with another provider and have us switch to that new plan. the new provider gave us credit for our Verizon phones and was going to pay the etf's and life was supposed to be great. Well our daughter decided one day just a month into this new service to cancel me and my wifes service. by cancelling we lost our numbers which we had transferred from Verizon and since she cancelledf us in such a short period, the new provider refused to pay the etf's ultimately we went from Verizon customers to no service and a huge bill because of the actions of a know it all teenage kid. we just want back with Verizon. can somebody help??

Accepted answers

SuzyQ

You CAN return to Verizon within 60 days, return to your former plan and status, and the ETF's will be credited back. However, since your daughter cancelled, you probably won't get back the same numbers, and your devices were turned over to the new provider too, so you'll need new phones.

Call Customer service (800-922-0204), choose option 4 (Other) and then say "Agent" when prompted. That should get you to a human being pretty quickly. You can also visit a Verizon store (corporate, use the store locator at the top of this page to find one close to you, and be sure it is a corporate Verizon store) and get this straightened out in person.

All comments

SuzyQ

pzjagd1

Hey, I'll have two Verizon smart phones for sale come November 20 when I switch. Let me know if you are interested in buying. Samsung S3 on kitkat that no longer has working GPS (thanks to KK) and an iphone 5.

Tidbits

My GPS works with KK installed

Did you try a recovery reflash using the factory image?

pzjagd1

If that is the same as a factory reset, then yes. In addition I have done soft resets, partition cache clears, and safe mode starts. If a reflash is something other than a factory reset, I've never heard of it. What is the procedure? We are talking about a Galaxy S3, correct?

Tidbits

No it's different. It'll reflash your whole device instead of just deleting user data. So for example the firmware for the GPS may have been corrupted during the flash and only a reflash can possibly fix it and a factory reset will not.

You download Kies in order to do the reflash. Currently I don't have kies on this computer so I can't give step by step instructions. Should be able to find it online give me a few. Break is almost over.

wero5150

it has been longer than 60 days though.we switched in june and she canceled us in july and yes we did loose our numbers then got a plan through att but these scam artists are double charging and it is ridiculous. I have the phones from att I phone 5s can I switch from att to Verizon even if I still owe

ynggrsshppr91

You plug the phone in and use Odin to flash a clean factory image to the phone.

Weth

wero5150 wrote:

it has been longer than 60 days though.we switched in june and she canceled us in july and yes we did loose our numbers then got a plan through att but these scam artists are double charging and it is ridiculous. I have the phones from att I phone 5s can I switch from att to Verizon even if I still owe

Back to OP

you can start new account at Verizon as long as all old bills are zeroed out. the AT&T phones unfortunately will not be able to be activated on Verizon. What do you mean AT&T is double charging you? If you are talking about the Next plan At&T that is similar to the Edge program at Verizon, so review your options closely online, not just what sales tells you before committing

Verizon_Support

pzjagd1,

We do not want to see you go. What has you wanting to leave the VZW family? Let's keep this relationship going.

LindseyT_VZw

Follow us on Twitter @VZWSupport