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Do not mail in your trade-in : I feel scammed.

So, I took advantage of a trade-in program for iphone 6. So many fails. Here is my recommendation -- if you can, do a face to face trade in at the local verizon store. DO NOT TRUST THE MAIL IN PROCESS.

First the shipping material didn't come for 2 weeks, which pushed me past the date the supposed date I was supposed to send in the phone. I call the Customer support and ask if I can just walk in to a corporate store and do a face to face trade in. Well, he doen't know. My local phone is not picking up the phone at all. In fact, I gave up after they hung up on me more than once, I heard it pick up and immiedately hung up...

Long story short, the packing material finally show up and I send in the phone; and then after more than 2 weeks I get a status of " Device is broken - SIM Tray broken or missing". Um..no....my pristine phone spent the last few years in a case. I also took out the SIM and reinstalled the SIM tray myself right before packing. I'm OCD about this type of stuff as an IT guy. I'm very disappointed with VZ and PO'ed with who ever the heck they oursourced this to.

I've already contacted the outsourced vendor through calling 611 and complaining. They took down my number and supposed to call me back or email. I'm really not hopefull at all.

I hear many are experiencing same type of issues. I guess a call to consumer affairs in my state and BBB is in order if I can't get this resolved. Not sure what else I can do to have myself heard. If you are having problems do the same please. Defnitely going to att in two years, if not resolved.

Comments

KENNJEN

Update. Sure enough. I'm being given 76$ instead of 200$ per iphone 6 trade-in

I know that it was working when it left my house. I can almost accept broken screen or some other reasons, which may be caused during shipping. But, I fail to see how a SIM tray can be broken/missing in transit.

Verizon_Support

KENNJEN,

I definitely want this resolved for you. Our trade-in team will definitely be the experts to give you answers about the change in trade-in value. I see that you have called in, but you can reach this team directly. Click here for thier contact info http://vz.to/1E9MFcD

SandyS_VZW

Follow us on Twitter @VZWSupport

RushFan2112

I love how they knocked off $124 because the phone was "missing" a part that cost a buck and half to replace.

KENNJEN

SandyS_VZW,

I appreciate the follow up. But, I've contacted your "Trade-in processing" team twice already.

First, when I called in and put in a ticket initially to dispute the evaluated condition of the phone. For this, I recieved an email to email back asking me to contact again after my gift card was paid out. Second, I sent an email out when I finally recived an 76$ gift card. I have not heard from them for a week now.

If you can escalate the ticket (or what ever) on your side for me that would be appreciated.

P.S. Here is the ticket number :

Escalation/Uncommon Situation - (removed)

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

loganberry

Kennjen,

I had the same issue and believe me Verizon does not care and does not want to help. IF you're lucky enough to get through on they phone line all they will do is "escalate" the ticket but you will never hear back from them again. This is happening to quite a few people as evidence by the 10+ page thread(s) all over this board.

Verizon is absolutely horrible. From what I can tell the ONLY way to get this resolved is to contact the highest ranking Verizon employee in your area and bombard them with emails/calls.

Can't believe there hasn't been more press about a company like Verizon scamming its customers. There's gotta be a class action lawsuit coming at some point, right?

KENNJEN

I agree. I believe that they aren't doing any thing about this. I've sent out another email few days ago after waiting a week, but have ZERO response.

I don't think there would be any class action coming. They only do that when there are money to be made. I don't see it here, but maybe I'm wrong. Maybe I should plead my case to "Consumerist.com" website to get some press....

jcrowe12879

Lets get everyone together Class Action this is bologna. Typical bait and switch. The day I submitted my submission before the Sept 30th deadline the value was $36.00 this was before they had seen the phone. The ad was not up to $200. Anyone have it. I am gathering data and determining if anyone will talk to us. SHAME ON VERIZON

KENNJEN

Just a quick follow up. I'm talking to the consumerist.com site, but not sure if I can substantiate the number of users that are complaining about this.

Ann154

Please read your Verizon Wireless Customer Agreement with regard to the possibility of Class Actions. Customer Agreement | Verizon Wireless

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