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Galaxy S5 Visual Voicemail Error 9005

I just got my galaxy S5 replaced through warranty, and a few days later I got some Verizon Visual Voicemail alert. When I tap on it, it takes me to a screen that says "Due to a change in your phone, we need to update your visual Voice Mail service. When we finish the update, basic Visual Voicemail will be provided free of charge." At the bottom of the screen is two buttons, which say "call voicemail" and "subscribe to Basic visual voice mail. When i press subscribe, it says "Sorry, we're having trouble connecting." along with the error code 9005. I don't want to pay for anything, but can someone please tell me what's going on??? I have Wi-Fi, and everything else that requires internet works fine.

Comments

Verizon_Support

k9ontime,

Hearing that you are having some trouble with this phone is certainly concerning and we do want to get to the bottom of this for you. Basic visual voicemail is no cost at all to you to use the service. If you would like to use the basic visual voicemail, you can follow the steps here http://vz.to/XMEq5K to reset the application. Try this and keep us posted on the outcome.

CandiceH_VZW

Follow us on Twitter at @VZWSupport

JCOphoto

I also have an s5 and after the latest update I am having the same issues with Visual Voicemail. Your solution didn't help. Please fix!

Verizon_Support

Thank you for this info, JCOphoto. When you are going through this set up, are you connected to WiFi? Do you receive the same error if you disable WiFi?

NicandroN_VZW

Follow us on twitter @VZWSupport

JCOphoto

The error occurs either way.

kat84t

Can you not use visual voicemail while using wifi?

tikibar1

Visual voice mail requires a mobile data connection.

Christopher_M

I'm on a Sony Xperia z3v. I am also having the same issue. Says need to update. When I push update a please wait pops up and acts like it's updating. Then throws error 9005 after about 30 seconds.

Verizon_Support

Thanks for the details, Christopher_M. We'll get your voice mail working! Log into www.vzw.com/signin as the account owner and select Change Features. Let us know which voice mail feature you have active (basic, basic visual, premium visual). If you see you're on a voice mail option you don't want, switch it easily from there. Once it's updated to what you'd prefer, make sure your phone is connected to Mobile Data and go to Settings>Manage Apps>All>Voicemail>Clear Data. This will not erase your voice mails but will reset your application to allow you to access voicemail.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

lary43

I'm having the same issue, and I can't seem to find the change features button on my account. Can you tell me where it is?

Verizon_Support

lary43,

It's our pleasure to assist, so you can gain this access. Assuming your have Account Owner or Account Manager access on your My Verizon account, you will see the option to "Add Features to Your Plan" along the right hand side of your screen next to where you view the data/minute/message usage.

SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

AirDale

I am having similar issues. I have the welcome page with the message: "Due to the change...When finish the update..." It has two buttons: "Subscribe.." and "Call Voice Mail".

Two issues:

1. I had the phone for 1-month and I have not seen any update action. In fact, I verified and all updates had been applied to the phone.

2. When I hit "Subscribe..", nothing happens. It brings another page labeled Voice Mail and that is it ( no action.)

Btw, I am connected to 4G and not connected to WiFi.

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