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To everyone having coverage issues, are you on unlimited data?

Verizon refuses to help people who keep having coverage issues in high coverage areas. You'll get a bit of lip service from the support bots on this site, but if you're expecting real help, forgetaboutit.

I've been seeing A LOT of topics about people having coverage issues. I've seen a few people who claim their coverage is just fine. This got me to wondering - could it be intentional? Could Verizon be targeting customers whose plans are still on Unlimited data in attempts to get them to go away?

If you're having coverage issues where you know you shouldn't be having them, post here and let me know if you're on Unlimited data.

Comments

tnsirmans

I have service issues on my LG G2, KitKat 4.4. This has been going on since my phone took the update several months ago. I am the primary line and the only line with unlimited data. I am curious about this. Although, my troubles started as soon as Verizon sent the KitKat update. I have had many phones, including this one(pre kitkit) and NEVER had signal issues, cellular or data. Now, I can not talk on the phone in my house and hardly ever have a data connection other than WIFI. I have done a factory reset numerous times, you know, because that is a fix all according to Verizon....A few months ago, I had a Verizon rep call to talk about there share everything plans. I immediately told him I was satisfied with my current plan and hung up. The coverage is fine in most places, so I'm inclined to think it is my phone, specifically the radio that was updated causing my problem at home. I do find your question interesting and would not put it past Verizon. I refuse to pay more money for less data. I unfortunately have a line still under contract or else I would be moving on because Verizon seems to only care about one thing, and it is not there customers. My wife has the same phone, but her line was added on when they offered double the data for $30. She doesn't seem to have the issues here at our house like I do. So, that could lead me to believe you could be on to something. What ever the problem, I'm sure Verizon will take care of it........right???? Oh wait, forgot who I was talking about.

Dresden

Yeah, I started noticing the issue right after the 4.4.2 update as well. Apparently, though, Verizon changed things in their network around the same time. Making a network change at the same time as a major OS update was either the result of a moronic planner, or a devious one. It makes it impossible to know if it's the software or the network, and fingers can be pointed in either direction. I just find it strange that some people claim they aren't having issues when so many people are. Verizon was caught secretly throttling high bandwidth users in the past, so we know they have the capacity to adversely impact subsets of users based on how "ideal" of a customer they are.

The main reason I think this is a Verizon thing and not a KitKat thing is because it's possible to flash the old modem firmware on your phone. I have tried the last 4 firmwares that were pre-4.4.2 and all of them have the same terrible coverage. The only thing I haven't done is flashed my phone back to Jellybean to verify. I may do so, soon, though.

As far as your contract goes, T-Mobile will pay your early cancellation fees. I'm probably going to do that in the next week or so because they've had months to address this issue and refuse to do so.

tnsirmans

I did reflash my phone back to JellyBean. The issues went away for me. The only problem is eventually the phone starts pushing for you to take the KitKat OTA. Everytime you wake the device, you have to dismiss the notification. I will look into T-Mobile. In my area, Verizon has always been the preferred carrier for coverage. Hopefully they have increased their around here. Thanks for the tip.

tbo27

http://www.droid-life.com/2014/07/24/verizon-network-optimization-throttling-unlimited-lte/

Hmm. Could be but no throttling until 10/1 for data.

CoreyMichael

I just became a new Verizon subscriber does verizon offer unlimited data to new subscribers?

tbo27

No they don't. Tiered data is the money maker

unknown

CoreyMichael wrote:I just became a new Verizon subscriber does verizon offer unlimited data to new subscribers?

Verizon stopped offering unlimited data July 2011. As far as the conspiracy theorists go. First of all nothing to do with kit kat or throttling. Second if Verizon did offer unlimited data all you unlimited data lover would complain about slow your service suddenly got. Because guess what when you got everyone trying to use hundreds of GB a month you're going to congest the network. FACT.

No here's MY theory. Verizon has been rolling out XLTE which uses AWS spectrum. AWS does not propagate as far and has much greater issues penetrating building and through tress and object and such. So an AWS signal is not going to be as strong as the old 700 MHz signal. Now I'm not sure if XLTE phones default to AWS first to switches when 700 MHz gets crowded. In either case unless you change the laws of physics it is what it is. At least until Verizon uses any 600 MHz it wins at auction next year. If it wins any.

jjvs

I would ask that everyone on unlimited data file a complaint with the FCC about the "Network Optimization" plan. What you would file the complaint about is NOT that they will be Network optimizing you BUT that you are being singled out because of the amount of money you pay, not the amount of data you consume.

The reason is because if you will pay the $750/month the will let you step all over everyone else without being throttled for up to 100gig/month, but it you pay for UNLIMITED data you are throttled after 5 GB per month. Here is the link.

File Complaint | FCC.gov

stef7

Interesting. My theory was that there were low level radio hardware differences that caused compatibility issues between the radio, the firmware, and the OS update for some owners... But the network and the frequencies used... the market people are in... hmmmm

Dresden

It's one of three things:

1. Android's version of the Zero Point Access Service which pings available networks and changes connections based on signal strength was adjusted with 4.4.2, and doesn't switch towers fast enough causing an increase in terrible coverage issues and dropped calls.

2. Verizon's change of their network at the same time as 4.4.2 rollout has caused weaker signals, causing the issues.

3. Verizon is targeting their "undesirable" customers in hopes they voluntarily leave to avoid PR backlash of just kicking us out.

To the idiot who thinks we're being conspiracy theorists, are you really that stupid? Never heard of Network Optimization? Verizon admits to targeting unlimited data plan customers, why would this be such a hard concept, even for an idiot like you, to understand? Personally, I think it's Verizon's ineptitude and not some devious plan, but I'm willing to explore other venues when the first two have been exhausted no avail. And before you go and vilify Unlimited data users, understand most of us aren't causing issues. Most of us don't even use more than 6GB of data each month. We just want to listen to Pandora or watch a Netflix video while our daughters are in dance class without having to PAY MORE money than we were to switch over to a plan that gives us less. Being intelligent consumers doesn't make us bad people. We're just a scapegoat for Verizon's greed and because there are idiots like you out there who are so brand-loyal and take their word over anything, they don't have the burden of proving we're the cause of their network issues.

TMYK *Rainbow*

zellerandy

verizon has started throtling data just recently for unlimted user.. It is not after 5 gb it is well after that. If you dont like your service move to another carrier. sprint has unlimted. but if you use too much they will cancel your contract and send you a bil with a etf without notice, and the other comopanys have unlimted , but only a small portion is high speed then you get bumped down to 2g. plusssssss it is only unlimted on there network. so there is no such things as a truly unlimted high speed data plan anymore. its the way of the world. if you dont liek your coverage you are free to switch.

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

harleyhuny27

I don't have unlimited data plan, but I have serious issues with coverage. I cant use my internet wifi or 4G or FB/messenger until I return home. It's like arriving back to my home planet then my phone works again. That was the whole purpose of upgrading to a "smartphone" so I could be in touch at all times. Might as well go back to the old flip phone with only text cause that's basically all I have now and save me some money....

Klue

Agree, good job.

arkansized1

Yes, I have noticed that my 4G drops to 3G in the evening. I have an unlimited plan from the Alltel days, and own a RAZR. I don't use more than 5 Gig data a month, am off the contract. Rebooting the phone repeatedly seems to restore the 4G connection sometimes. I thought it was because there's a 3G Sprint tower about two miles west of me, but doggone, folks I can SEE the VZW 4G tower from my house. Atmospheric conditions? Not likely. I think I am being throttled...and this particular rural area is not densely populated. The chance that the tower is being overwhelmed is pretty slight, IMHO.

I wish I could get DSL or cable in my rural location, but not possible. Looks like I am going to be targeted for overt throttling on 01 OCT. FCC, where are you when we need you?

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