Customer Loyalty?

Rightous

I must say I am really disappointed in Verizon Wireless. As a long time customer, I am due for an upgrade so I contacted C.S. on 9/29/14. The rep shared with me options and plans, I decided to go with the Edge plan and pre-order the Samsung Galaxy. Everything went smoothly ( or so I thought ) I receive an email today sharing that my order had been cancelled (my device was set to ship in a couple of days) I called C.S. and the rep shared it was cancelled due to being past due and the account should be in excellent standing. Yes, I understand being past due.  A payment arrangement has already been made! I politely asked if there was anything that could be done considering I have been a long time customer.  Well,  I will share that I am strongly thinking of leaving this company after this. If I did not qualify, why wasn't this shared from the start?  What happened to customer service or customer loyalty.  I am disappointed!

unknown

The simple fact is Being Past Due is not the mark of a good customer.

Paying the bill on time every time is a good customer. But hey at times things happen, emergency things take priority.

But if you read up on the Edge Program it would have told you that you have to be qualified. You are being extended credit. So if you were to have a hardship paying your monthly invoice how can they chance extending more credit to you. Its a risk.

Every single provider would do the same. In fact if you leave look at the security deposit you may pay? Look at paying upfront full cost for the device ($500-$950) then the activation fees $35-$40 depending on who you try and move to.

And the other carriers are not going to allow payment arraignments on a brand new account.

Good Luck