MotoX 2nd Gen - phone pad freezing up

I have had the phone about 3 weeks and today I received a call to refill a prescription via auto fill. I needed to use my phone pad to answer some questions in order for the refill to happen. The pad froze up and I could not complete the task. Just wondering if this has happened to anyone else, if so, how can I unfreeze the phone pad in the future.

Accepted answers

Verizon_Support

JMitch77,

Thank you for giving that a try. When you did this factory reset did you restore things like your email address, apps, or contacts? If so, please turn off Automatic Restore and do another factory reset. This time, do not put any info on the phone until you can test it for a few hours.

SarahO_VZW

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All comments

Verizon_Support

This is the first time I hear this issue with the Moto X MotoXChicago! Next time you experience this issue, try pressing the power button to close the screen, then press it again to bring the screen on and see if you are able to enter numbers on the dial pad. How often do you power your phone off/on? I recommend doing it once a day to reset the system.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

mavfan

I'm finding that my Moto X 2nd Gen also tends to freeze every now and then. Like last night, overnight, it froze and I ended up missing my alarm in the morning. I have to do a manual reset (hold the power button for 10 seconds or so) to reboot. This has been happening off and on -- I can't replicate it -- ever since i got the phone a month ago. Should I replace it?

Verizon_Support

Hi Mavfan,

We want your device to work properly! Does the device freeze in a particular application? How frequently does this occur? What is your current software version? Go to settings>about phone>software version.

Thanks,

PamelaF_VZW

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mavfan

Hi, Pamela.

It typically freezes up when I try to unlock it. I will wave my hand over the screen, the time and "lock" symbol appear, then when I drag the lock symbol down to put in my unlock pattern, the screen remains dark, usually, the lock symbol stays at the bottom of the screen, and the unlock pattern screen never appears. I try waving my hand over the screen again, but nothing happens. I then push the power button once, which makes the screen go dark, then push it again in hopes that the screen will unfreeze, but it typically remains dark until I do the 10 second hold on the power button to manually reboot.