they claim when i sent in my phone that was crashing and acting funny that when they received it the "charging port" was corroded. So after hours on the phone fishing for answers and solutions to get this $300 charge off my account i was sent the pictures(which were 6 total 4 of the box that i sent it in. 1 of a sticker they printed up with my s/n # on it then the last picture of the top of a phone no proof or reason to believe its necessarily my phone) the picture was literally just of a port close up, and the funny thing is its not even a charging port its the damn hdmi port in the picture. the 3 customer service reps i spoke to originally about this when it first happened all said if i send back the other newer one they sent me i "MAY" get the $300 credited off the account. UHH MAY? UH NO. i send them the phone then i don't get my credit then i'm out 2 devices and still owe these people $300 no thanks. So then the last representative tells me shes filling a investigation into it to try and get it appealed and will call me back tomorrow. I asked really you are going to call me for real? she says yes and i guess you can figure yeah never any call back, surprise surprise. Well i call back a week or so later which was this past Saturday and sat on the phone forever 3 hours arguing my case to reps, and managers. Explaining how i may even be willing to pay something to make this junk be over with and make it go away and stop wasting my time. I was offered ONLY because i'm a almost 10 year customer $40 whole dollars off their bogus fee.Quite a slap in the face. When i first found out about the charge it was not anyone calling to let me know or texting me or emailing me or knocking on my door it was a surprise on the bill( which i consider a little messed up, call me let me know lets COMMUNICATE) Keep in mind i could have easily sent the phone back when i was originally told too by 3 reps but chose not to because it wasn't for sure, in which on this past Saturdays call i found out from what the manager said i definitely would no chance of getting it credited off my bill just lost that phone. So who is right? who is wrong?
Funny thing a few days before this bill came in and this all started the galaxy S5 went on sale. So i upgraded both my lines to the new galaxy and they tacked the 2 phones cost onto my bill. Needless to say i havent paid for any of it. If i pay just my balance, and the phones cost they are still going to cut my service off soon im sure because of thier bogus $300 charge.
I have now posted on here filed a dispute with the B.B.B. & F.C.C. ive sent an email to all the regional bosses, and executives and put in a few calls and messages to corporate headquarters. Actual letters via the postal service are going out today. Anyone been in this or a simalar situation please give me some feedback.
