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Leaving for TMOBILE... terrible customer service here at Verizon

toTmobileIgo

Tmobile has a data plan, it is unlimited for $80.

My 30GB plan that I used 38 gb on through Verizon costed me $500 last month.

I tried to call your customer service department, but I couldnt understand him because he was in a different country.

You charge me $15 for a gb of data when your customer service rep probably makes 1/3 of that.

It is pretty sad that you cannot invest money in a good support network such as good customer service etc...

When a customer who has been with your company for over 10 years, and they call to switch, maybe it would be better to have someone who is proficient in english handle that call. I paid no less than 200 a month for my phone bill each month representing approximately $3,000 a year for Verizion, I guess Verizon is ok with losing that.

Comments

Weth

T-mobile can be a great deal if you don't mind or need the coverage of Verizon.

Also be aware that data costs for high end plans has been reduced by 50%. 30 GB is now only $130 and 40GB is only $150.

rcschnoor

toTmobileIgo wrote:

I tried to call your customer service department, but I couldnt understand him because he was in a different country.

That is certainly interesting since Verizon phone CS is based in the US.

whyflyguy

@TmobileIgo You went 8GB over and you expect to have that waived?!??! Cmon! Booooooo @ you....

toTmobileIgo

I find that hard to believe, maybe its based in the US territory of Guam….

Regardless, my phone bill is very high because I use a lot of data…. Tmobile has unlimited data…..

toTmobileIgo

40 gb is $150 at verizon…. Unlimited data at Tmobile is $80……. Is that really your selling point?

toTmobileIgo

I don’t expect to have it waived, I expect something more competitive in the plan. Tmobile has $80 unlimited data so why would I stay?

Weth

I'm not selling anything. I'm just stating facts you did not have in your message. I already stated the T-mobile plans are a great bargain, as long as you get the coverage in the places you will be. Depending on where you travel, unlimited data is not worth anything if you don't have a signal. If your only in major metropolitan areas, it is not likely to be a concern.

toTmobileIgo

Your right, it really won’t be a concern. Thanks for your response.

unknown

toTmobileIgo wrote:

40 gb is $150 at verizon…. Unlimited data at Tmobile is $80……. Is that really your selling point?

That "unlimited" is only via the phone. Tethering is limited to 5 GB and isn't throttled after, it's cut off completely. 40 GB on Verizon gets you 40 GB of tethering. Also T-Mobile throttles unlimited data.

noverizon1011

Mr. Helper,

Why has my data speeds improved by 50% since about 10/2? It is interesting that supposedly I was not being throttled. Thank you Tom Wheeler.

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