What Is Up with this System Update

bidskou

To Whom This Ultimately Concerns,

I wish I could write this with a non agitated and non mildly (removed) off demeanor, unfortunately, your "MAJOR SERVICE UPDATE" has lead to said demeanor.

The situation is as of such:

On Oct. 4th 2014, I purchased (1)One Gusto 3 basic flip phone. I activated it on a number from T-Mobile PrePaid and with the minor issue of my pin not being imputed correctly it was what I would say as an "A-Rated" experience. No complaints

The problem I have arose on Oct. 5th 2014 starting at 10:43am and is explicitly explained below:

I stumbled upon my old Moto G cell phone. And started the activation process via the automated phone system. At which time I was directed to Customer Service for the first of what would be many many long grueling hours that have tested my patience and loyalty to VZ Wireless

On the first call I was unaware of a "MAJOR SYSTEM Update" and was only informed that I may be delayed by 1-2 hrs... I accepted this and figured it would be nothing as detrimental as it was. I gave it a full two hours and followed the prompts that the rep had given me, only the system was down again

So I contacted customer service again, they tried a forced OTA programming still to no avail, telling me it could be 2-4 hours

So I waited 2-4 hours and every 30mins tried to do. *22890 and *22898 and continuously recieveing the message I had now grown tired of.

After 4 hrs contacted Customer Service again... Update would take 2-4 more hours, so now it was like 4 to 5pm Sunday Oct. 5th... Meanwhile I was missing client appts, as I'm a Computer Repair Technician and lost $400-$800 worth of a Sunday Clientele... So at 8pm I call again... And now I can't even get through... So I continue to try until around Midnight when lines became available again... And I was told the same thing yet again that it should be restored by 8am... On Mon. Oct. 6th I had my daughters grave to attend, unprotected by security of a cell should a vehical or emergency situation arise... So I woke up at 7am and tried again no success... I went and did my days requirements... And tried around 11am to activate... SUCCESS... Or at least I thought... While attempting to make calls I received a recording starting that my service was not active and to contact Customer Service again... Only to be told yet again that it was related software updates...

I was told by 5pm Mon. Oct. 6th 2014 the update would be complete

I waited and did the *22890 to reprogram the phone again at 5pm... Nothing... I called again and was told that 12am Tuse Oct. 7th is the date set for completion, though there is no guarantee...

So... My question to you is, what is being done to rectify this mess of an update, and what credit are you issuing to me for this hell of a mess?

>> Edited to comply with the Verizon Wireless Terms of Service <<

Message was edited by: Verizon Moderator

kearneyman

Can someone please give us an update? I currently use a Jetpack to access the internet. It's the only way my computer can access the internet when I travel.

I spoke with 2 separate customer service representatives. Both of whom said my account is just in the inactive state, and could not be activated till the system was fixed.

I understand maintenances need to occur, but there should be a way to revert in the case of failed updates.

Please, just let us know where things are at in the migration process