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Stolen iPhone

This company is pathetic. My iPhone gets stolen. Since the "lost my iPhone" feature does not work if the phone is turned off, my brand new iPhone 5s was gone and not even the police could help me get it back. I thought that since I'd been a loyal customer for so long, that Verizon would be able to help me out. I called and was transferred between customer service reps FOR AN ENTIRE HOUR (I have the call log to prove it) just for them to tell me that they cannot help me. What a waste of time and money. One rep told me that they would make an exception for me and allow me to participate in the Edge program. Well after I told them I didn't have a phone to give them in return (duh, my phone was stolen), they told me never mind, they can't do it. What a joke. After 10 years of being a Verizon customer ($120+ a month for 120 months= over $14,000 I've paid them) they can't even allow me to pay full price over the course of time for a new phone?! I work in customer service and I will surely use this company of an example of how NOT to treat loyal customers. I will be switching to Sprint who will by out my Verizon contract and give me a lower monthly bill with a discounted upgrade to a brand new iPhone. I will make sure I tell all my friends to do the same. Sincerely, A lost customer.

Comments

cj138

It's sucks happened to me a couple months ago my phone was stolen from a bar. But if you have renters insurance home owners check your policy, mine was covered even though it was stolen at a bar. I was able to get full retail value of the phone minus $200 deductable (sucks I'm out $200 but better than the$650)

unknown

Why is it Verizon is responsible for the theft of your iPhone?

That is what insurance is for.

Verizon just sells you connectivity to the cellular and data network. That is what you pay for.

As a retailer like Best Buy or Walmarts they sell devices. They don't warrant or insure your device.

Without insurance you pay full price and be more careful in the future with your phone.

It is not a Verizon issue. Do you think Best Buy would sell you another phone over time payments, unless you put on a credit card?

Good Luck

rcschnoor

Verizon will certainly sell you a new phone at full retail cost. They will only let you pay over time if you are not currently under contract, though.

That does not mean there aren't other ways to make payments over time if you would like, though.

Apple offers payments over time for purchases made thru them. There is also no interest if paid within a certain amount of time. Simply make the purchase thru them if you would like to pay over time.:smileyhappy:

unknown

However under their program it depends on really good credit. Bank account etc.

But that was a great suggestion.

Core2

Was find my iPhone enabled? Try Lost Mode:

iCloud: Use Lost Mode

pherson

I Didn't have insurance on my Chevy when it was stolen. Since I've been a loyal Chevy customer I called the dealer to buy another one over time and disregard my previous contract. Imagine my surprise wheN they told be no even tho I've spent so much money with them! Next time I will definitely get car insurance.

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