Why can't my husband and I merge our Verizon Edge accounts?? The only reason we switched was to be on a consolidated line.
You should have consolidated to one account before entering into an Edge agreement. Verizon will not transfer liability of an outstanding loan. You would have to pay off one of the Edge agreements before you would be able to consolidate the 2 accounts into one.
Thank you for the response. This is fine, except we specifically asked about merging our accounts BEFORE getting Verizon accounts and the sales agent said that this would not be a problem. My husband and I had no intention of having two separate accounts, but we had to start or accounts at different times. This is frustrating because we were not correctly informed about the ability or inability to merge these accounts.
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I guess I don't know why you started with 2 separate accounts. Why not just start with one account. Even if you ported the lines at different times, you should have opened an account with 1 line and then added the 2nd line to the account you already had. Why 2 accounts at ALL to begin with. The sales agent was right. There is not a problem with merging accounts, people do it all the time simply by performing an assumption of liability. Unfortunately, this only covers the account, not the Edge agreement.
Regardless, to merge the 2 accounts you will now have to pay off one of the Edge phones before you would be able to add that line to the other account.
Thanks for the input. We'll most likely pay off my husband's EDGE
agreement then, since he's further along.
On Tue, Oct 7, 2014 at 9:33 AM, rcschnoor <forums@verizonwireless.com>
