"Equipment Protection Facts" - " 8. How do I cancel my device insurance?"

mcallibn

I see quite a few topics on cancelling Total Equipment Coverage. I also see the "matter of fact" responses from Verizon Reps telling customers to

call *611 or 800-922-0204 to cancel as Verizon doesn't allow this to be removed online.

Yet, your "Equipment Protection FAQs" continues to tell customers they can remove it online by selecting "Remove" on the "Change Features" page,

which is not true as there is no "remove" option next to "Equipment Protection".

So, to spare us all from swimming around in your forum for answers, just update your FAQ's and there will be less chatter about cancelling TEC.

Equipment Protection FAQs | Verizon Wireless

Thanks

Verizon_Support

We truly appreciate your feedback, mcallibn. I've forwarded this concern with the incorrect information onto the necessary team for correction. Thank you for taking the time to let us know an improvement was needed.



 



JenniferH_VZW



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