UNABLE TO CHECK TRADE-IN STATUS

WHY CAN'T I AT LEAST CHECK THE STATUS. I FILLED IN ALL 3 FIELDS AND WHEN I SAY CHECK, IT WIPES OUT THE SCREEN WITH NO REASON WHY. THE WEBSITE ITSELF IS CRUMMY AND JUST DOESN'T WORK. I WONDER HOW MANY WEEKS OR MONTHS IT WILL BE TO GET MY TRADE-IN REBATE........I HAVE A FEELING THE FEELING THE FOLKS RUNNING THIS PROGRAM ARE IN WAY OVER THEIR HEAD.

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smith6612

Have you tried another browser? I suggest Firefox if you're using something else.

All comments

smith6612

Have you tried another browser? I suggest Firefox if you're using something else.

wavewuver

I'm using safari. I'll try your suggestion later on. Thanks

wavewuver

Tried Firefox with the same result......nothing. After I enter my submission ID and email or phone number and hit enter it all gets wiped out. Sometimes there is an error message that some of the data I entered are invalid, but they are not. I checked several times. It's impossible to get anyone on the phone. The entire promotion is a mess in my opinion.

jawztheboss

The same thing is happening to me. I have tried on Windows / Mac...Firefox, Opera, Chrome, Safari ....doesn't matter. It wipes the fields and gives an error message to the right of the picture of the brown bag saying "One or more of the fields you entered are invalid" with a line pointing to the submission ID.

This is NOT intuitive....saying the submission ID is "invalid" has a totally different meaning than saying "it hasn't been received yet"......the word invalid implies there is an error....which then leads us, the confused customers, to try and call the provided number to find out if there is a problem or if it just hasn't been received yet.

Good luck trying to get through on their phone line....I have tried and tried and tried. E-mailed through the contact form....nothing.

This is super frustrating and Verizon needs to realize this and take some action to inform the customer or free up the phone lines.

wavewuver

My first trade-in was mailed out on September 30th and the rebate was received on October 9th.

My 2nd trade-in was mailed out on October 2nd and the rebate was received on October 28th.

My biggest complaints were not being able to check the status of the rebate process online and actually speaking to someone at Verizon. Both were impossible to accomplish.

But the process is done now and I got the full rebate amount for each phone.

Good luck with your trade-in.