I want to know why I can't get into my account.
I want to know why Verizon refuses to reset my password.
I want to know why Verizon can't give me a new password text.
I want to know why Verizon is being stupid.
Call 1-800-922-0204 or *611 option 4 say agent.
They can set it only if you are the account owner.
Good Luck
