Where can I file a complaint about verizons Edge program ?

The person that did are edge program didnt explain anything and now we have unexpected charges? we asked like a million times the extra fee on the account was only going to be 5$ he said yes for three phones 15$ no hidden fees nothing a bill or two later I seen that there was 90 $ extra on our bill and was to late to return the phone . Yes I know how to read but I wasn't showed anything that was going to say anything about these fees , better or not my phone doesn't work properly and I am having a lot of problems with it ! I also was not aware we were signing another two year contract with Verizon I am pissed off that the guy didn't say anything basically scammed me on the whole situation now I have a phone that freezes and doesn't work and a very expensive bill to pay! where can I complain !

Accepted answers

rcschnoor

Alicia224 wrote:

I have a higher plan so its a discounted 25 so there he said I would pay only 15$ and then when I get the pill there is the 15+90 ! what do you work for Verizon why are you getting so defensive !

Defensive, I am simply asking questions so people can help you understand your bill, unless of course you don't want to understand it. Without information no one on here will be able to help.:smileyhappy:

You haven't stated what your old bill was and what your new bill currently is, but it appears as if you are saying it is $90/month higher instead of $15/month higher.

You say you have the iPhone 5C but not what the other 2 phones are, so we will simply assume all 3 phones are the same. The iPhone 5C currently available online has an Edge payment of $22.50/month. With your $25 discount/line from being on Edge, that comes to a DECREASE in your bill of $2.50/month for each iPhone 5C on Edge. Not sure where you are getting the $90/month increase.

WITH EDGE

3 smartphone line access fees = 3 x $40 = $120

10 GB(guessing here from your "higher plan" comment) data allowance = $100

3 iPhone 5C Edge payments = 3 x 22.50 = $67.50

3 Edge line discounts = 3 x $25 = -$75

Total = $212.50 + taxes and fees of course (and insurance if you have it)

WITHOUT EDGE

3 smartphone line access fees = 3 x $40 = $120

10 GB(guessing here from your "higher plan" comment) data allowance = $100

Total = $220.50 + taxes and fees of course

So as you can see, it is cheaper for you to be on Edge than NOT to be on Edge with a 10 GB data allowance. I'm not sure where you get this $90/month HIGHER because you went on Edge.

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Core2

Did you go through your bill for some of these items here?

I just purchased a new device using Verizon Edge. Why does my bill look higher than normal?

There’s two reasons why your first bill after signing up for Edge might be higher than normal:

Prorate Charges – If you upgraded an existing line and did a price plan change, you may have price plan charges and credits that went into effect the day you upgraded.
Sales Tax – Most states require sales tax on the full retail price paid by the customer, which in most instances will be charged at the time of the first invoice.

Note: Customers who purchased devices in AL, AZ, CO, IL, NM, ND or SD will be billed taxes and surcharges monthly as payments are made.

Your bill will normally include:

Your last Edge installment payment
The next Edge installment charge
If you are on a MORE Everything Plan, a monthly access discount for each qualifying line.

rcschnoor

Sorry, you do not sign a 2 yr service contract when entering into an Edge agreement. You DO sign a 20 month payment agreement where you agree to make equal payments for 20 months on the price of the phone.

What phone did you get? What did you think the Edge payments would be? What data allowance do you have? If you have a 8 GB or less data allowance, your Edge discount is $10/month. If you have a 10 GB or more data allowance, your Edge discount is $25/month. Subtract the Edge discount from the Edge payment and THAT is how much NET you are paying a month on the phones. While the FULL Edge payment will show up as a value, there should ALSO be a FULL Edge discount also on the bill.

Alicia224

yes I did and I seen all the charges but when I was told about the program he said since I was an everything customer the total would only be an extra 15$ a month . never once was I told about device charges !

rcschnoor

If there were no device charges, what was the extra $15 a month for????

You thought you were PURCHASING a phone yet there was no CHARGE for that phone????

What was your old bill amount? What is your new bill amount? What is your data allowance?

Alicia224

he said the 15$ was for the phone not the plan smart one and then it was 15$ + 90 a month so they should be clear about the 90$ part.

Alicia224

I have a higher plan so its a discounted 25 so there he said I would pay only 15$ and then when I get the pill there is the 15+90 ! what do you work for Verizon why are you getting so defensive !

Alicia224

I have the IPhone 5c

rcschnoor

Alicia224 wrote:

I have a higher plan so its a discounted 25 so there he said I would pay only 15$ and then when I get the pill there is the 15+90 ! what do you work for Verizon why are you getting so defensive !

You haven't stated what your old bill was and what your new bill currently is, but it appears as if you are saying it is $90/month higher instead of $15/month higher.

WITH EDGE

3 smartphone line access fees = 3 x $40 = $120

10 GB(guessing here from your "higher plan" comment) data allowance = $100

3 iPhone 5C Edge payments = 3 x 22.50 = $67.50

3 Edge line discounts = 3 x $25 = -$75

Total = $212.50 + taxes and fees of course (and insurance if you have it)

WITHOUT EDGE

3 smartphone line access fees = 3 x $40 = $120

10 GB(guessing here from your "higher plan" comment) data allowance = $100

Total = $220.50 + taxes and fees of course

So as you can see, it is cheaper for you to be on Edge than NOT to be on Edge with a 10 GB data allowance. I'm not sure where you get this $90/month HIGHER because you went on Edge.

Alicia224

they took the discount off my allowances . my bill ranges from 350 -400

all three lines are 5c my plan has 14 gb I have insurance which is 10$ for each line

on my bill it states 30$ for each phone that's the device fee

and the 15$ is discounted on the internet ,

Alicia224

and the whole point isn't understanding the bill is why didn't he explain the charges a lot better !