Pictures backup but contacts do not - Help
Zembrodt, I know it's important to make sure you contacts are backed up, successfully! Which device do you have with us? What error are you experiencing when trying to back up your contacts? Please share so we can help. TanishaS1_VZWFollow us on Twitter @VZWSupport.
I have a Samsung 5. Pictures backup fine. The message I get is cloud backup of contacts has failed
Sent from my Verizon Wireless 4G LTE smartphone
When I go to the cloud some of the contacts are there but the ones entered the last month or so are not
Hi Zembrodt!Let's take a closer look into this OK? When going to http://vz.to/1EBaha7 can you see your contacts? Please try this on both your phone and your computer. Thanks, ChristinaB_VZWFollow us on Twitter @VZWSupport
Hmm, that's strange. Let's look more closely. When you add contacts to your phone, you have the option to add as a "Google Contact" or "Device" contact. Please check the recently added contacts to see if the were added as device or Google contacts. Typically, your phone will only save to the Cloud if it is stored as a device contact. If stored as a Google contact, it is synced with your google account instead. Keep us posted on what you find!Thank you, MichelleH_VZWFollow us on Twitter @VZWSupport
The problem is when I do a backup the message always says “cloud contacts backup failed”
