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Phone call reception AND LTE

I've been with Verizon Wireless since they began as Bell Atlantic Mobile. My issue with the service began after upgrading a 4 to an iPhone 5s.

With the 4, I enjoyed 4 full bars of reception and 95% of the time strong 3G service.

Since upgrading, I am faced with 1 bar (dot) and although I am new to LTE, terrible LTE (0.015 av.) d/l speeds with high double digit or sometimes triple digit ping times.

In March, I went to a Verizon store where they exchanged my iPhone 5s 32GB with an unopened box replacement. Problem is, the symptoms remain. (They changed my contract date when they exchanged the phone but that's a separate matter)

This now looks more like a service delivery issue than a phone issue. I was counselled to terminate the contract due to the carriers inability to live up to their end of the bargain but I've been with Verizon a long time. I like the terms of my contract and I have no guarantee another carrier will be any better.

I welcome any sound advice and I would also like to hear if anyone experienced a similar issue with their phone service.

Comments

Verizon_Support

I completely understand the need of reliable service, groober! I would love to get to the bottom of this issue and resolve it. What is your zip code? Is anyone else having the same issues? Does this problem happen in more than one area?

Have we ever exchanged out the sim card? Share details so that we can help.

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

unknown

LTE has nothing to do with phone calls unless you're using one of the 4 devices that can use VoLTE and have it enabled. The iPhone 5 is not one of then yet. 3G also has nothing to do with calling. Calling is done with the 1x spectrum.

groober

I am primarily in the 19803 and 19805 areas. To the best of my knowledge, they exchanged the phone only and reused the sim card. As far as anyone else having the same issue(s); that's what I was asking here.

<< Personal comments removed >>

Weth

LTE and 3G are 2 entirely separate networks, each with their own transmitters and antennas. It is not unusual to get different signal strengths. For example, at my home, 3G gets 4 bars, but LTE gets 1 or 2 bars depending where I am in the house. Not every Verizon tower has LTE transmission added to it.

SOme one testing you can do:

get someone else with an LTE phone and see what signal strength he or she gets stuck the same spot

and

take your your phone and turn off LTE and see if signal on 3G equals your old phone.

I Suspect you will find this is nothing more than a coverage issue and can only hope Verizon increases LTE coverage in your area. As do I.

Unless you have one of the newer VoLTE phones, your phone does automatically switch back to the older 2G/3G CDMA system to make phone calls. You can also see this when making a call and your signal strength appears to improve.

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