I received a text saying I have used all of my data yet my phone tracks this and says still have a gig left. Also my phone tried sending a video email when i got off of wifi and used 3/4 of my data for no reason and it didnt even send to my email.
Mamula,I can understand this being alarming for you. Let's see what we can find out. What data plan are you on? What model phone do you have? If you're looking under data usage or cellular usage on your phone it doesn't always display the same billing date as your Verizon Wireless bill. It's a great tool to utilize, but you may need to reset the dates in your settings. Please fill us in on some further details so that we can better assist!TrevorC_VZWFollow us on Twitter @VZWSupport
I have a samsung s5 and i have the 6 gb data plan. I have the data tracker set to the 22 so it is of the correct date.
and it is saying i have only used 4.95 gb of data
Mamula, Thanks for making sure that date is set correctly! If you call #DATA or view your data usage in My Verizon http://bit.ly/xB4iTc how much data does it show you have used? Those should show the same amount, and would be the correct data usage so far for this billing month.SarahO_VZWFollow us on Twitter @VZWSupport
Thank you for these additional details, Mamula. There can be be difference between the device and your My Verizon. I recommend reviewing data usage that is appearing via My Verizon. Does that info match the text you received?NicandroN_VZWFollow us on twitter @VZWSupport
