I ordered two i-phones one gold, and one black on the pre-order date 9/12/14. We were promised to receive a gold one on 9/19, and a black one on 10/07. On 9/12 our gold phone order was cancelled by verizon due to the credit card being declined. I had called two different representatives, and had a chat with two representatives by 9/17 and never once was told that my card had been declined until my third call on 9/19. I finally received the gold phone on 9/24 but this was after all these calls and chats took more than 10 hours. During all these phone calls, and chats, I had asked for confirmation on my second phone order, and every time they said the order was fine and I would receive the phone by 10/7 and the credit card being used had been properly authorized.
Today is Oct. 9th, and I still haven't received my second black iphone 6, so I called again, and they repeated the same excuse, that my credit card had been declined, and my order put on hold on 9/24.
I am asking if you have received the authorization on 9/21, and was secured, and if you are not going to ship my order until oct 3rd, why do you get the another authorization on 9/24, and put my order on hold. My question is the representative that told me on 9/21 that authorization was secured for my second phone was lying? or the supervisor Maria with employee number VIMAMI9 was lying that my credit card was decline on 9/24 and hence the order was put on hold. ( I have learned to take the name after making so many calls but still not sure if she gave me the right information, was very rude to me, a loyal customer of 15 years, was not expecting this type of service from the supervisor).
The funny thing is that order was put on hold, so now I have to cancel this declined credit card order, and put a new order only tomorrow. Verizon such a huge company can't make correction for the credit card number even if it is wrong ( credit card number is not right is also questionable), and ship my order. The thing that bothers me is that both times they can't tell which credit card was decline. This is a serious issue, that they can't tell me which credit card has declined a payment, and cancels the order. A communications company that can't even properly communicate with its customers.
If someone is reading this at Verizon, please take immediate action. YOU are a communication company, there should always be more than one way to communicate with your customers, and should always be truthful.
