Moto X (2014) receiving low quality images over MMS

laura012

I've had 2 different Moto Xs 2014 and both receive images in really low quality (pixelated, lower resolution). I've tried MMS through the verizon messaging app, Hangouts, and the MMS app. My Moto X 2013 did not have this issue. Does anyone know if this a network issue or a Motorola firmware issue?

matthewb_rn

Im having the same issue on on my 2014 Moto X running Android 5.0, no matter what messaging app I use. Incoming MMS are less than 30kb but I can send at the normal 700kb. Extremely unusable resolution. Factory reset my phone and tried Verizon messaging plus which worked for one incoming MMS but subsequent messages were back to <30kb. Went into a Verizon store and checked my APN settings against different phones which were identical. Verizon employees had no explanation either. Not sure if its a Verizon issue or Motorola issue.