To Whom It May Concern, I am very disappointed of the
service which I received at your local store. I walked into Springfield PA location
today Sunday November 9, 2014 to purchase memory card. I was greeted by your manager;
I expressed why I was there. For some reason she could not comprehend what I
wanted. She proceeded to say if you want memory card, we do not transfer your
old files into the new card. I asked how I can have this done without losing
the information; she told me I have to go home and transfer my old files into
the computer and transfer it back to the new memory card.
I asked I have had this done here prior to my visit today
and she mentioned “WE DON’T HAVE ANY WAY TO DO THAT” You need to go to staples
and have them help you if you don’t know how to do it. All the time she had an impolite
approach, she walked behind the desk and would not look into my eyes as she
answered me. I have purchase many phones
and accessories from this location for years. I expressed I am walking out of
here and you will lose me as a customer at this location, and she replied by
saying “that is your decision”.
Her actions has driven me to take my business away from this
location, I will express my feelings to my friends, family and I will post this
experience online so that no one has to encounter what I did.
Who can I reach out and express my experience?
