For financial reasons, I was preparing to switch to a new carrier when my contract runs out in three days. I called Verizon to set my contract not to renew- and they ported my number immediately, disabling my phone. New phones from my new carrier won't arrive for several days. I borrowed a friend's phone and spent an hour on hold just to find out that I would have to contact the other carrier to request a port back, and that I would be charged an account activation fee to re-enable my phone! Worse, it sounded as if I will be getting a termination fee, even though I wasn't *trying* to terminate my service early!
The biggest problem is addressing this. Because my number was sported over, my verizon account instantly closed. I can't access My Verizon to find out what the bill is, and I can't contact customer service in a live chat because they require my phone number/account login, which the system rejects as invalid when I try to enter it! There is the option of calling customer service, of course- except that I don't have a working phone with which to do so anymore! In essence, Verizon's mistake has left me without a phone, and without any way to contact them (save this forum) to fix my phone, and even though this was their error, they seem to want to charge me money either to fix it (an activation fee) or to leave it as it is (a termination fee)!
Very disgruntled, and looking to actually get through to a person, since the labyrinthine maze of support methods won't let me in to talk to a representative without the account that I'm contacting them to try to fix! 
