I have just potentially had the worst customer experience ever with a Verizon wireless rep or "manager"! I had an issue and wanted to switch the phone that I ordered..found out during the process that although I was told otherwise, I couldn't switch phones - because of a balance - which is all cool I was preparing myself to accept that when first speaking with ZACHARY (a manager in customer care employee ID (removed) if that is a legit ID) and let me tell you all..I have NEVER...ever been spoken to like that in my life! I felt belittled and disrespected as he told me things such as "customers pay their bills" and "yeah I've been there I had to pay my bills and couldn't get a phone for 6 months!" Totally not empathetic as he interjected examples that had nothing to do with my issue! He was nasty the entire time, refused to give answers, and I find out that they canceled my whole initial order! So now they are not only not switching my device..but not sending me anything at all! He then tells me "oh I'm sorry the order was canceled..I can credit 30 dollars." And goes on to say "well this conversation isn't going to end with you getting a phone, this is taking up a lot of time so if there's nothing else I'm going to end this call" continuously being rude to me and as I brought that to his attention all he said was "mm hmm" EXCUSE ME? it was totally ridiculous and I have never had a Verizon experience like that! I want to escalate this issue and have it resolved! Where has customer service gone!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator
