Child Item

Site Totals

61399 Questions Answered 270 Categories

New Sim Card

So my line was recently cancelled and I planned to start a new plan, however just to be sure I asked a sales rep if my number and upgrade eligibility would carry over to my new plan and was reassured that it would. But, once I went to see what plans I was eligible for it said my SIM card was uneligible to be used. I have heard that if you cancel an account, the SIM card becomes unusable. Basically, I wanted to see if this was true and if I was to get a new SIM card if my number and upgrade eligibility would still carry over to my new plan. Thanks ahead of time.

Comments

unknown

Why would you cancel your line and start a new one?

zyder721

I recently moved from my parent's house and am starting my own plan.

unknown

So you did an assumption of liability? Or did you straight out cancel the line?

zyder721

I was completely removed off of the family plan, so I am assuming it is similar to a cancellation.

Verizon_Support

Thanks for asking, zyder721. With the new plan and number you will need to get a new SIM card which can be picked up for free at the store.

TamaraH_VZW

Follow us on Twitter @VZWSupport

zyder721

Ok thank you, do you know if it will be possible to get my old number back?

On Tue, Oct 28, 2014 at 4:36 PM, Verizon Wireless Customer Support <

Weth

Basically, no.

You should have done assumption of liability to keep your old number and plan, or opened a new line before canceling the old line and transferring the number. Sounds too late for either now, and number is gone.

Come to to forums before doing things, not after.

Verizon_Support

Great question! We can certainly check if the number is still available; however, it is not guaranteed that you can.

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

Child Item