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BEWARE! SD data deleted from Galaxy S5 when installing update _SM-G900V_NE9_TO_NI12

Today I got a notification of an over the air update for my Galaxy S5. Version_SM-G900V_NE9_TO_NI12 I followed the directions and after the phone said Update Installed Properly, all of the info from my 64G memory card is gone. This happened immediately after the installation. Now the card is unreadable and on the computer says it must be formatted. Tech support says that there is nothing related to the SD card in the update. It's not a concidence! This update was the cause of the failure. BEWARE of this update. Or it may be related to the new HD Phone software that was also offered by Verizon.

Comments

unknown

I'm pretty sure before you do any updates there is warning to back up all your data. And even if there wasn't it's just common sense anyway. Even without doing an update you'd want to back up stuff occasionally regardless. Why keep important pictures and videos and documents in one place where anything can happen that could cause those things to be lost?

moabutman

Mine are backed up! But someone who may not be able to do that properly could be in for a rude surprise. It's not only tech savvy people who own these phone anymore. However! That said, it still doesn't solve the problem of why an update wiped the card out! But I appreciate your comment.

cfwegman

My 32GB sandisk SD card also became unavailable after the 4.4.4 update. My S5 says it is blank or an unrecognized file system. But It reads fine in my PC, and it was fine immediately prior to the update. clearing the cashe did nothing. a full hard reset did nothing.

unknown

moabutman wrote:

If the upgrade fried the card you SHOULD get a new one but I don't expect either Verizon or Samsung to actually do that.

Who can't back up their stuff? Plenty of free cloud storage apps. Microsoft's One Drive and Google Drive are just. 2. not being "tech-savvy" can not be an excuse in today's society. People that don't keep up are going to get left behind. Perhaps that's unfair but it's the world.

cfwegman

Backup protocol has absolutely nothing to do with a software update making a phone's SD card inaccessible

Cantphaseme

No where does it state that you have to pull out the SD card before the update. I, not being tech savvy, would have never known to pull out the SD card for an update and never have in the past. Regardless, telling the OP to take out the SD card before installing the update, after the fact, means jack.

smith6612

For those trying to recover data off of the SD Cards, do not format them. Instead, insert the memory card into a computer, and run this program:

TestDisk + PhotoRec

This software is free to use and does work very well on SD Cards. Just be sure to save your files to a folder on your hard drive, before formatting the card for use again. There's no pretty GUI, so take your time. As long as the card is not toast, the data will be retrieved.

cfwegman

(personal comment removed) nobody has lost any data the update has (removed) the phone so it can't access the card.

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

smith6612

If a factory reset does that fix the phone's issue, have you tried booting the phone to ODIN mode and reloading the firmware using Samsung Kies from a computer? That will likely solve the problem if it is just the phone misbehaving.

Note that doing this erases everything on the phone. You cannot interrupt the software load or the phone will be a brick. Back up your stuff first before using ODIN mode.

cfwegman

Nope. And everything you just detailed is Greek to me procedurally. Sounds like a total reset. I've put several evenings into redoing with zero to show for it.

Sent from my Verizon Wireless 4G LTE smartphone

smith6612

Reloading software using ODIN mode is a full reset, and is risky if you interrupt it. It corrects issues with phones that are caused by updating phones using Wi-Fi/Cellular.

To back up your data, use an app like Titanium backup to do the grunt work for you. Otherwise, I recommend searching the Internet on how to back up your phone using a USB connection to a computer. Samsung Kies can assist with this too.

Samsung Kies can be downloaded from https://www.samsung.com/us/kies/.

To use Kies to reflash the phone, you have to do the following.

1: Charge up the phone, then power off the phone and then remove the battery for safe measure. Then re-insert the battery.

2: Connect a USB Cable to the PC.

3: Press the Power button, while holding down the home button and the Down Volume button. Keep holding until the phone shows a Warning screen.

4: Open Samsung Kies. The program should say the phone is in recovery mode. Follow the on-screen prompts to restore the phone to factory after reinstalling the Android OS.

These are the general instructions that should give you a guideline. You can search the web for your particular device and computer on how to do this in depth.

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