I appreciate that Verizon has the best reception in my area. I wanted to stay with this company.
5 days ago, we visited a corporate store. We told the sales rep that we want to have my husband (non Verizon member) assume liability. Sales rep stated we would have to: port over the husband's number > have my sister release liability > husband can assume liability. Sales rep sold husband a phone on Edge.
3 days ago, I call into the AOL department. They say no, an Edge account cannot assume liability. Go to the store, return the device, transfer account, and buy back the device. Or, pay off the phone in full.
1 day ago, we go into the same store. The same sales rep tells us that it's too much of a hassle to return the device. Instead he offers a suggestion which I called into 611 about and they said that was completely invalid.
- The sales rep and two 611 customer reps told me Edge account should have no trouble assuming liability.
- Two AOL reps and one 611 customer rep told me it is impossible.
- First AOL rep said I would not have to pay restocking fee for my "return." I confirmed this twice with her.
- Sales rep in store says I do have to pay restocking fee.
- Second AOL rep says it is up to the store. She further tells me I need to visit a different store to try the return and transfer.
There is no consistency with Verizon. I no longer WANT to stay with this company, and instead begrudgingly stay.
Why is there no way Verizon can fix the original oversight?
