I've had an account with T-Mobile for 7 years, and I'm trying to port the number to a Verizon prepaid phone. Three and a half days after activating the Verizon prepaid phone, I can make calls on the Verizon phone, but all incoming calls go to my T-Mobile phone. I have spoken with 2 representatives from T-Mobile and 2 representatives from Verizon. Both phones were shut off, SIM cards were removed and reinserted, and the SIM card number for the Verizon phone was confirmed with Verizon. Verizon says porting is completed on their end and that I need to have T-Mobile fully release the number (i.e., close my account) to be ported. (I though either the number was released or it wasn't; is there some kind of partial release?). This goes completely against what little I understand about porting. As I understand it, the number is released by the previous carrier, the new carrier picks up the number, and the previous carrier disconnects all phone service, without any cancellation request from me. T-Mobile confirmed that my number was eligible for porting and that there was nothing on T-Mobile's end that was preventing the number from porting. So, I am now in limbo, having to carry 2 phones that are trying to use the same number. When I check the porting eligibility of my number online, both T-Mobile and Verizon are claiming that the number is already in their networks. Both carriers are saying there is not a problem on their side, so now what?
