I am typing this to feel better since I have a feeling nothing will come of it. My family has been a customer of theirs since they first started offering wireless services. In September my 16 year old daughter broke her phone and wasn't due for an upgrade until December. I called 611 and asked if there was anything I could do to get her a new phone. The employee told me I could use my upgrade and give it to her and I could go back to me basic flip phone without having topay for the data package. I agreed and they sent me a phone and agreed to a two year contract. I got the bill and it included the data fee. I called 611 and was told by 2 different employees they were going to credit me and remove it from the account. Today I called customer service and was informed they can't get rid of the data package and am stuck with it even though I have a flip phone. Verizon obviously doesn't care about long term customers and the saga will continue.
