On October 9th, my phone bit the dust and I went to a Verizon store for repairs. There was no hope for the device, (Samsung Galaxy S3) and they agreed to send a replacement to me. This replacement was expected to arrive on October 17th. That didn't happen. After being 7 days overdue, I filed a claim with USPS. USPS sent me a response that acknowledges my claim, but offers no follow up on what happens next.
Next, I went to the Verizon store with the claim papers from USPS in hand, and Verizon employees tell me that they can't do anything until the location of the originally shipped phone known. Meanwhile, I'm still paying $100+ per month and a $500 fee for not returning the old phone in time.
I've continued to work at the USPS side of my problem and have made no progress. After a few days of phone tag and constantly being redirected to other offices, I find out that my package may or may not have been sent to a Mail Recovery Center in Atlanta, GA. The only way to claim packages from this place is for the sender to file a form that states the type packaging, shipping label ID's and the exact contents of the package. This form doesn't seem to exist online, and when I went to an actual post office, the employees had no idea what to do in this scenario.
The employees at the Verizon store won't do anything. USPS won't do anything. I've gone over a month without a phone because of this mess. I can't find any means of talking to a live person on this site, so maybe posting something will work. This is how you lose business. Any help would be appreciated.
