Service Issues - 54141

jessla85

We switched from Sprint to Verizon due to service issues close to a year ago, they didn't have 4G in 54304 (where we work) and Verizon did.  What Verizon doesn't have is reliable service at our home zip of 54141.  If I drive maybe 3 miles down the road I can get good calling but in my house I usually get a voicemail before the phone rings, texts don't come through - I end up using whatsap over wifi to text people because the service is so poor.  I recently just got a new job and am required to have reliable service at home to take phone calls if I'm working from home.  I'm now looking to switch carriers because of the repetitive dropped calls.  We're also expecting and will need more reliable service in case of emergency.  Is there something Verizon can do to help?

Thanks

Verizon_Support

jessla85,



I understand how important it is to have reliable service and can see why you're concerned. We definitely don't want you feeling like you're at risk. I looked into the area; 54304 has great 4G LTE coverage, 54141 is in an extended 4G LTE so this certainly explains the challenges you may experience. If you have an Android phone, go to Settings>More Networks>Mobile Networks>Network Mode>LTE/CDMA. This may help the phone pick up the strongest signal around you. If you have an iPhone, please turn off LTE while in zip code 54141; any other phone models, please let me know to provide steps. 



AdaS_VZW

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