I just moved to new area. My contract was up with my carrier. I'd heard that among the varying levels of mediocrity that is the U.S. wireless industry that Verizon was the best.
I went to a Verizon store (which I later found out was not an official store despite the fact that they had stuck the Verizon logo in every place that they could inside and outside the store) and ordered two iphone sixes. I was told I could get $200 for each of my iphone 4s. Of course, after checking online, I am hesitant to mail them (in that thin poorly protected envelope) because it seems you are likely to get scammed unless you are willing to spend hours making a big stink about it with Verizon to get your promised credit.
Both times I went to the store (after 5pm) the employee on duty (while friendly and well meaning) seemed poorly trained and had to call the manager multiple times to get through the process of ordering phones and then a month later to activate the phones. Yes, I was the only one in the store and it took over an hour at the register to order my iphones. After all this, the next day called and told me that my order had been cancelled by Verizon and that they didn't know why. The manager then retook my order over the phone and sent it again. Then, I waited a month for my phones to come in! When I went to pick them up a different evening employee took over two hours getting them activated. Again, there were repeated computer system errors and multiple calls to the store manager for help.
Then I go online to port my order number and the website says I have to call Verizon. So I call Verizon and the automated system says it can't port my old numbers. So I call Verizon customer service and they connect me to the "Porting Department." The woman at the "Porting Department" says that they can't port my old number because Verizon doesn't have numbers in the area where my old number is. So I said, "if you can't port my number I am taking my phone in to get a refund." Porting Department person said they couldn't help me.
In summary, my interactions with Verizon have been a big waste of time and unless I find someone who can fix this situation I am dumping my new phones tomorrow and finding another carrier.
