RIDICULOUS customer service on iphone 6 pre-order

notaverizonfan

I ordered an iphone 6 plus at a company Verizon store on October 15th with a ship date of 10/31. On 10/31 at 5:30pm, we received an email stating the device wouldn't ship until 11/21.

1) Why even bother having company stores if all they do is place the order on verizonwireless.com??

2) Why would you commit to shipping 2.5 weeks out only to kick that commitment out 3 more weeks?

3) Why doesn't Verizon give a damn about making a customer wait 6 weeks for something that could be purchased at any WALMART within that time?

4) Why is it impossible to find contact information for Customer Service for "pre"-orders? Its not a PRE-ORDER if the phone is sitting at BEST-BUY, WALMART, SAMS CLUB, COSTCO, and every other retailer.

Sprint has a really good family plan available now. If the phone doesn't ship tomorrow, we know where we'll be going at 5:30pm. If nothing else, Verizon just sealed its fate for future pre-orders with this terrible reputation.

veryfrustrated0118

VZW has to wait to receive the phone from Apple. Then they can send it to you. Apple had delayed the shipment of certain models so there were people that had ordered phones and had one expected ship date from VZW (given to them by Apple) that had changed because Apple couldn't fulfill the request by the initial date.

These phones seemed to be the 64GB iPhone 6 in Space Grey and Silver and some of the 6+ models. These also happen to the most popular colors.

My belief is that Apple has more than enough to supply the demand but they are holding back stock. This is why I have abandoned Apple's iPhone, among other reasons.