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I have been continually trying to reach a real person at Verizon via both phone and attempts to "live chat" which is not even accessible (we're talking probably 100 calls!!) It is impossible to get out of the automated system and to a real person.

I have been continually trying to reach a real person at Verizon via both phone and attempts to "live chat" which is not even accessible (we're talking probably 100 calls!!) It is impossible to get out of the automated system and to a real person. Can anybody help!?!

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unknown

If you are post paid call *611 from your phone or 1-800-922-0204 from any other phone. At the prompt PUSH 4 and keep saying agent.

This should get you straight through. Follow the instructions as far as knowing your cell number and account pin when asked.

Good Luck

kevinr_vzw

AngryandFrustrated,

We want to make sure that you are able to get all of your concerns addressed. What seems to be going on? What has you looking to speak with somebody? Please keep us posted.

KevinR_VZW

Miller3150

Hello

I have spoken to more than 4 reps.

Each one says "you used the data because that is what the jetpack reported"

My husband and I have used Verizon and the Jet Pack for 6 months. This month we are over 50GB! We do not stream movies or music or have any devices on that are updating.

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