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CUSTOMER SERVICE/ FINANCIAL SERVICE COMPLAINT

I have literally attempted to make a payment via phone 3 times this morning. I have been blocked from making online payments because my secondary line person made 2 payment promises and they bounced. I was asked by KINAYSHA WITH FINANCIAL SERVICES to repeat my name when I called the first time and I did . She then whispered something and when I asked what she said-she put me on hold. I waited a while then called back. Well, I got KINAYSHA again. She did not waste any time in putting me blindly on hold again without telling me. My question is WHY IS IT SO HARD TO MAKE A PAYMENT. FURTHERMORE, I GET ON HERE TO COMPLAIN AND ALL IF THE DIRECTIONS TO SEND AN EMAIL THROUGHT THE WEBSITE ARE NON-EXISTENT. THERE IS NO WAY TO MAKE A COMPLAINT ABOUT SERVICE VIA EMAIL AND LIVE CHAT. I CANNOT LEAVE MY JOB TO CALL AND PLAY ONT HE PHONE WITH VZW REPS. THERE ARE MOST OF US WHO FIND WEB USE TO BE MORE CONVENIENT BUT THE TOOLS ARE NOT AVAILABLE TO DO SO ON THE WEBSITE. IVE NEVER HAD SUCH A HARD TIME MAKING A PAYMENT. IF I AM LATE YOU GUYS CALL ME 25 TIMES A DAY. WHAT IS THE PROBLEM HERE THAT I HAVE TO MAKE A BLOG POST BECAUSE I AM SO FRUSTRATED. I AM A LOOOOONG TIME CUSTOMER AND FORMER EMPLOYEE. IR EMEMBER THE METERICS THAT I HAD TO FOLLOW IN CUSTOMER SERVICE WHEN I WAS THERE 6 YEARS AGO AND THEY WERE DIFFICULT. WHAT HAPPENED TO THE CUSTOMER SERVICE STANDARDS AT VZW ?!?!?! I HAVE A PHONE THAT IS CURRENTLY OUT OF CONTRAT AND I HAVE BEEN LOATHE TO RENEW AND GET A NEW PHONE AND THIS DEFINITELY REMINDS ME WHY .

Comments

unknown

#PMT From you device.

Walk into a Verizon corporate store.

Log into your my Verizon web portal, click on pay bill.

MELODYBALTIMORE

MY ACCOUNT HAS A HOLD ON IT. I CANNOT PAY ELECTRONICALLY. I CANNOT PAY VIA #PMT. I HAVE TO SPEAK TO A REPRESENTATIVE. FURTHERMORE, IF IT WAS CONVENIENT TO WSLM INTO A STORE AND PAY I WOULD HAVE DONE THAT. OBVIOUSLY YOU ARE ILLITERATE BECAUSE I CANNOT BELIEVE THAT THESE OPTIONS ARE A GOOD MATCH BASED ON WHAT I WROTE-in English no less- ON THE BLOG. THIS CONFIRMS THAT VZW CUSTOMER SERVICE IS CRAP ALL ACROSS THE BOARD.

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unknown

First off stop replying in all caps. And because of what another on your account did via not paying the bill it is them you should be having the conversation with. Fortunately I pay my bills on time or before time, every time!

The stores will take a payment. They cannot refuse a payment under state laws.

Financial Service must also take payments via credit or debit cards.

And don't come on here calling people "illiterate" your the one responsible for anything or anyone on your account.

In this case keep calling until the phones are shut off completely.

No need for nasty comments when someone trys to assist.

Good Luck

MELODYBALTIMORE

I WILL WRITE HOWEVER I WISH. IF YOU DONT LIKE IT DO NOT RESPOND. YOU HAVE YET TO ADDRESS MY ISSUE WITH MY PHONE CALL. AGAIN, I CANNOT WALK INTO A STORE. IF U COULD THIS WOULD BE A MOOT ISSUE. I HAVE A JOB THAT WILL NOT ALLOW ME TO MAKE PHONE CALLS UNTIL YOUR COMPANY " SHUTS THE PHONES OFF". I CALLED FINANCIAL SERVICES 3 TIMES TODAY. I WAS PUT ON AN INDEFINITE HOLD WITHOUT BEING GIVEN AN EXPLANATION TWICE. THE 1ST 2 CALLS WERE ANSWERED BY THE SAME PERSON. ARE YOU A VZ

Sent from my iPhone

MELODYBALTIMORE

ARE YOU AN EMPLOYEE !?!? YOUR RESPONSE IS RIDICULOUS. IT IS RUDE AND IGNORANT. IF YOU ARE TRULY REPRESENTING VZW YOU NEED TO BE TRAINED ON HOW TO RESPOND TO IRATE CUSTOMERS. YOU SHOULD REMAIN PROFESSIONAL AND RESOLVE THE ISSUE. IF YOU CANNOT FIGURE OUT WHAT THE ISSUE IS EITHER RE-READ IF YOU ARE ABLE TO OR PASS ALONG TO SOMEONE ELSE.

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