Child Item

Site Totals

61487 Questions Answered 271 Categories

Problems with phone call sound

My HTC M8 Windows Phone is having trouble with phone calls. When I make or answer a call (even to voicemail), it connects, but I generally can't hear anything. (Unless I switch to speakerphone.) Over the past few weeks I've also had instances where I can hear other callers, but they can't hear me. Turning the phone off and back on no longer seems to help.

Comments

speedpilotf16

Did you drop it in something? If not, you phone may be defective.

gmarchan

Nope, haven't done anything to potentially damage it in any way. It worked fine for the first two months I had it, and the problems have started over the last several weeks. At first, I could hear the other callers, but they couldn't hear me. Now it seems to be that callers cannot hear me (even if I have it on speakerphone) and I can't hear them (unless it's on speakerphone). From experimenting, it seems like callers get an "echo" of what they are saying on their end, but I don't hear anything on my cell phone.

speedpilotf16

Sounds like the material inside your phone may have jarred lose and is blocking your mic and speaker. as for the echo problem that could be due to the sensitivity of your mic picking up sound from your speaker inside the phone. The only other thing it could is that your speaker and mic could have gotten damaged, by sitting your phone down(screen side down) where someone just had a cold drink at or on a table that was wet. I know this from personal experience.

gmarchan

I've fiddled with it a bit and it seems to be the top speaker (the one you would hear the sound through) isn't working. Gonna get on the horn with tech support and see if I need to get it replaced or what. Thanks for the input!

Child Item