I recently traded in my I-phone for the new I-phone 6. I came in on Oct. 15th (the last trade in day). The store was out of stock, but my sales associate was friendly, and said we could get the gift card instead of just the direct trade (AND PURCHASE WHATEVER WE WANTED OR USE IT TOWARDS ANY BILL); so we decided to go ahead and get it and wait for it to be shipped. My boyfriend bought the phone because she (Lori) said he could use the gift card to pay his next bill. That it would take 7-10 days after I turned in my phone for the gift card to come in the mail. I came into the store again (which is over 20 miles from my house BTW) on Nov. 3rd to turn in my old phone and activate the new one. A different sales associate, Josh, assured me it would be in the mail in 7-10 business days and we could use it to get accessories, and then use the rest of the card to pay my boyfriend's bill. I had yet to receive my card so I called on NOV. 29 (way longer than 7-10 days but I try to be patient.) They took both of my e-mail addresses and my phone number and told me a manager would call me back. The manager never called me back. Today Nov. 30th a different sales associate called me back to tell me that they couldn't give me a gift card and instead would credit my account. I asked if she could credit my boyfriend's account since he's the one who paid for the phone and he's the one who was suppose to get the gift card, She had to put me on hold about 4 times because her manager, Jason Miller, could not come to the phone and handle the issue himself, even though I expressed I was not happy with the situation. Instead of handling the issue the way a manager should he kept sending a sales associate who had nothing to do with the issue back to the phone to answer questions she didn't have the answer to. I am very disappointed with the way this situation was handled. Now the store credit that was suppose to be used to pay my boyfriends bill is now on my grandparents account and can't be used by him for anything, If I would have known I was going to be lied to about the situation, and my money was going to be taken and given to someone else,I would have switched to sprint instead of upgrading my contract with Verizon. To add to the fact that I'm already extremely upset with Verizon, I can't even talk to anyone directly through e-mail instead, I have to post on a message forum because Verizon doesn't have a way for their customers to express concern when they are done wrong. I DO NOT HAVE A TWITTER NOR WILL I GET ONE TO DIRECT MESSAGE A REPRESENTATIVE, that's absolutely ridiculous, and so is the way I've been treated. Sprint keeps looking better the more I type. So does anyone know how to file a formal complaint about a situation and the manager on duty other than twitter?
