Messaging app problems

I downloaded verizon messages to my iPhone 5c and when I open app to start up it says enter phone number I get a error message saying"Sorry intergrated messaging service is currently only available to customer mobile numbers only" I have verizon and a verizon number I called and was told to turn my wifi off and try I did so and it still isn't working

Accepted answers

Verizon_Support

I'm very sorry for any issues related to using Verizon Messages, Randaa07! I'm happy to help in any way I can. I noticed that you see this error when putting in the phone number. The message you're seeing normally refers to the recipient's number. If you're trying to send messages to a non-wireless number, the service will not allow you to continue. Please be sure you're messaging to a wireless number. Thanks!

DionM_VZW

Follow us on Twitter www.twitter.com/vzwsupport

All comments

Verizon_Support

Randaa07

I see the error message when I'm putting in my phone number which is a Verizon phone number it doesn't let me even get to the point of trying to send a text message. It comes up as soon as I dowlaod and open the app.

Verizon_Support

Thanks for your reply, Randaa07! That is strange indeed. It could be a problem with the application itself. Please delete the app and redownload and try again.

DionM_VZW

Follow us on Twitter www.twitter.com/vzwsupport

Randaa07

I have done that four times I've done everything I can and no one can tell me what the problem is.

Sent from my iPhone