Without Being able to contact Verizon via E-mail, I could be stuck looking for a new provider. In the last month or so something has changed in the Verizon Global area of the lower mainland of British Columbia, Canada. This is not only an issue with my account but with all of my co-workers who use Verizon.
It is no longer possible to have a decent conversation or have a data session in many areas without being dropped by the network you are on. There are some areas where the phone will change from my Verizon home network (311480) to Verizon wireless (310000) to extended network Canada (30200) and back over the course of 15 seconds. It never seems to want to connect to the roaming partners Telus (302220), CAN Rogers (302720) or Bell (302510) for long until it gets booted back to the unusable Verizon Network.
This condition is new. I have used my Verizon phone for years in this area without a problem. I’m paying a premium for my phone and data to work in Canada and now all I get is frustration.
My co-workers and I have spent hours on the phone trying to find a remedy only to be kicked over to someone else to explain this to all over again.
We have even been told to call Verizon Global while in Canada to try to fix this situation. Not a very workable solution as when we are in Canada we are at work and really don’t have the time to find a phone that works to talk about a phone that doesn’t work.
What type of decent worldwide company has no way of contacting customer service without calling and waiting on hold or writing a letter and sending with a stamp? Is Verizon planning on breaking out of the box and getting a fleet of pigeons to carry their customer service communications?
Marc Rosenberg
