I am frustrated by Sprint's approach to (a) charging fees for exceeding data caps while (b) not delivering more detail on the data being tracked (and charged for). We are using a MiFi hotspot for our rural home internet, and we continually run up against our monthly cap of 20GB.
We use multiple devices (desktop computers and tablets) but never stream movies and rarely stream videos or music. Our only usage is typical low-volume internet and online gaming (Minecraft) that is restricted typically to less than two hours a day. And yet we still break 20GB nearly every month, many times due to large chunks of unexplained data that could be auto updates downloading, though we don't know because of the lack of clarity on what device is using bandwidth in what manner. We have, by the way, turned off every single auto update function we can find, and we still get hit.
Our wifi network is password protected, so we are reasonably sure no one else is using our data. But again, we can't be sure because there's no detail in the data reporting.
What is Verizon's plan to help users who are otherwise very satisfied with their service to have better visibility as to what they are being charged for? Right now, there is little or no accountability on Sprint in regards to data reporting, at least not that I can tell. We're simply told "you used this much" and "you're over so pay more."
This has become frustrating enough that we are considering dropping Sprint for alternative services.
