I have been a Verizon Wireless costumer for over 10+ years now but my patience is running thin. On 9/18/2014 I decided to utilize the Edge program to upgrade from my current iPhone 5s to an iPhone 6 (black 16 GB). I did this at my local Verizon store. The store was suppose to receive the phone by the end of October and give me a call when they received it. Needless to say, I never received a phone call. I then called them in the middle of November to check up on things and I was told that the shipment was delayed and would not be there until December 8th. So December 8th rolls around and still no phone call. I called again on the December 12th and still no phone, yet the representative told me that my phone shipped on December 7th. I then went into the store on December 13th and still no phone. The representative told me that the next shipment would be arriving on December 15th and that my phone should be included in that shipment. I then get a call on December 15th saying that my phone was not included in the shipment but that they would hold a 64 GB silver iPhone 6 for me if I wanted to pay the difference in cost! No I do not want to pay the F'ing difference, I want my phone that I ordered 3 months ago!
