Child Item

Site Totals

61487 Questions Answered 271 Categories

wifi or 3g with network extender

ever since the 4.4.4 update, my droid turbo doesnt recognize the 3g on the network extender if the wifi is switched on. once I turn off the wifi, the 3g kicks on.

this makes it so I cannot receive mms messages unless i turn off the wifi. this was not the case before the update. any fixes?

Comments

zcraigs

let me add that when im not on the network extender, i can have the wifi and data on at the same time and I can receive mms messages. it's only while on the network extender that it is an either or situation

Verizon_Support

We want your phone to perform at its best always zcraigs! While it is normal for some features to change after a software update, I am not able find anything in my resources indicating that this is normal behavior. Since this started after the latest software update, I recommend doing a factory reset to ensure that none of the previous software version system files are conflicting with latest software system files. Please follow steps at this link http://vz.to/1uY6UBO and test. **Uncheck at step 3 - Very important**.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Verizon_Support

zcraigs, thanks for those details. You will need to be connected to our network when sending and recieving multi-media and group messages on your device. Click here for more details regarding messaging http://www.verizonwireless.com/support/verizon-messages-faqs/

LasinaH_VZW

Follow us on Twitter @VZWSupport

zcraigs

This didn't solve the issue. I still am not able to have data service ( for MMS ) and WiFi at the same time. This is only true while connected to the network extender.

Verizon_Support

Thanks for replying, zcraigs. It's regrettable that you're still having an issue. I see that at least one of our recommendations has not resolved this concern. Can you tell me which one you tried? Was it the factory reset?

DionM_VZW

Follow us on Twitter www.twitter.com/vzwsupport

zcraigs

i did the factory reset. it did not resolve any issue. another member of the community said that the turbo is a 4g unit and wil not work on the 3g network extender. I disagree with this as it did before the update. however the same member stated that vzw messenging will send the mms over wifi, and i've proven this to be correct. It still seems that the update did not include the network extender in it's update

mRo1

I am also having the same issue. I have even involved Motorola support. Motorola couldn't figure out why I couldn't connect to the Network Extender while on Wifi. In the end, they sent a replacement phone (thinking it would fix the issue). It did not.

When wifi is off I can connect to network extender. When wifi is on, I can not connect to network extender. Very frustrating as I drive my up data usage while in my house because I have to shut off wifi to receive calls, voicemail, or texts. What the fix Verizon???

jl283101

Same issue here. Very frustrating to not be able to receive / send group texts and pictures from my home because of the network extender issue. Verizon please tell me u are working to figure something out?

Sled_Dog_66

I am also experiencing the same issue. I live in a poor signal coverage area, and I have an older Samsung Network extender that is for voice signal only, no data. I have a 5MB broadband pipe into my home. When I connect my Droid Turbo via wireless to my home wireless network, I cannot connect to the Network Extender. As soon as I disconnect from my home wireless network, the Network Extender connects to my Droid Turbo. I agree with LogicallyRogue - the problem is not with my wireless network. I also checked my advance Calling feature as suggested by Snn5, and it is not activated. I can make and receive phone calls, but I experience dropped calls, which is why I use the Network Extender in the first place. My biggest App issue is with Visual Voice Mail - I get recurring connection error messages when connected via home wireless network. . In addition, I don't get notified or have access to new voice mails unless I turn off wifi and get the voice signal connection through the Network Extender. KevinR_VZW - please keep us posted when a fix becomes available - this is driving me nuts!

Child Item