My wife and I have been Verizon Customers for over 10 years. We have been faithful customers throughout and never changed when we could have. We have payed our bills on time and have asked for nothing special over the years. We are finally in the place financially where we can afford smartphones, but they will not let up upgrade 6 months early. We have called and gone to the store. And we get no real answers. The Edge program is clearly a scam. I can not afford that and refuse to accept that is the only possibility other than paying full price. We have a simple basic phone, it is not like we are upgrading from an older model smart phone. They are guaranteed to get more money from us if they let us switch now. I told myself when I started looking into this 3 months ago that I would just hold out until our contract was up, but I can not wait any longer. I guess Verizon is a company that will not do everything in their power to hold on to loyal customers. I will find another carrier and will be extremely happy when I tell Verizon I am done and another carrier will be paying my $190 cancellation fee for me. I expected better from Verizon, but apparently they, like other giant companies, only care about themselves.
