Extremely disappointed in a promotion I took advantage of way back in March 2014 for a free 5c iphone. I purchased the "free" phone and was told I would see the $200 credit on my account in 1-3 months. Time ticked on and I never did see this credit on my monthly bill. I phoned the Verizon number and spoke to someone who tried to research this issue. He told me best to go to the store where I purchased the phone. Went to the store but was told to contact the manager and district manager via email. Did that attached a copy of my order and credit card statement showing the purchase of the phone. Seemed pretty straightforward according to the manager - especially since he too remembered this promotion. Needed to talk to Verizon corporate and the promotion number. No one seems to know of this promotion - as noted in this community. Have had a run around for the past 2 1/2 months on this with the store manager. After having to reach out again on the status of this issue I was told the best they could do is give me a $100 credit for merchandise in the store. This is not acceptable. My family has been a long standing good customer of Verizon and I am very ready to jump ship. All I want is the promotion that I was offered. It appears that many people had this same occurrence happen to them. Some seem to have had it resolved. Can anyone at Verizon help me on this? Does anyone know the promotion code so that maybe I could do the job that Verizon isn't doing!
