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WiFi Connection

Just purchased a Droid Turbo. I caanot connect to the household WiFi. I connected a phone and tablet to it with no problem, (all using Android OS), checked and rechecked password, tried a fix of turning off WiFi, turning on Airplane Mode then turning WiFi back on...nothing works when trying to connect to WiFi.

Any ideas?

Comments

zellerandy

what is it saying? It jsut wont connect or is it giving you a error?

Peejus

It's giving me an "Authentication Error. Invalid password". It is the same password I used to connect 2 other devices without issue.

zellerandy

did you power cycle your phone? delete the connection and reconnect

Peejus

Just tried both to no avail...

Verizon_Support

Congrats on your recent Droid Turbo purchase Peejus. Allow us to get to the bottom of your WiFi concerns. When you attempt to connect to WiFi, do you get a certain error message? Have you ever been able to successfully connect to WiFi? Can you try to power the device off and on and try to connect to your home WiFi?

Thank You,

MichelleL_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

Peejus

I ended up setting my wifes phone as a mobile hotspot and was able to

connect to it. So, I'm thinking it's a router compatibility issue. Now, I

have to find out what routers are compitible...

Thanks for your assistance.

Don

On Mon, Dec 22, 2014 at 11:49 AM, Verizon Wireless Customer Support <

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