Child Item

Site Totals

61434 Questions Answered 270 Categories

iPhone 5c problems

my iPhone 5c hasn't Been working right (16 months old, renew in September). The Bluetooth doesn't stay on and the time is always wrong. Texting also has been on and off and no texts going through. I've done all the tricks and even restored it back to factory last night and still problems. What's the next step, Apple Store or Verizon? What can be done? We never got insurance on the phones.

Comments

Weth

1) Buy new phone early at full retai, price

2) Take or send the phone to Apple for non-warranty service Which is $269 flat rate. Most likely this will result in a re manufactured phone replacement from Apple

3) use an old phone you have or family has until Septrmber

4) Buy used phone from reliable source.

Verizon_Support

We want to make sure your phone is working, banns. I appreciate the steps you have taken. Did you complete the factory reset through iTunes or through the settings on the device?

AndreaS_VZW

Follow us on Twitter @VZWSupport

bas706

I did it trough device. The first one I tried was to restore in iTunes to a previous back up but that didn't seem to work. Then when I did the factory one it was on the phone.

Verizon_Support

Thank you for clarifying, banns. Can you please attempt to use iTunes again in order to restore the iPhone as a new device. http://bit.ly/1tdrn9P

AndreaS_VZW

Follow us on Twitter @VZWSupport

bas706

I did the restore through iTunes. Working fine except Bluetooth still won't work. And clock is off again. Before I did the restore texts weren't working again.

Child Item