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DROID MAXX dead after overnight charging

From time to time my DROID MAXX ends up dead with zero charge after overnight charging. This happens with Motorola's charger and Verizons charger. I have to plug it into my computer for a coupla hours before it's usable again. Verizon sent me to Motorola and Motorola promised to replace the phone but now they don't know who I am. I need a reliable phone. Any sugguestion..?

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erinw_vzw

keepitsimpleengineer,

This certainly doesnt sound like a strange occurance. I am slightly confused, when you say that Motorola promised to replace the phone but then didn't. Is your device still under warranty? Is there any physical/liquid damage to the phone? Please let me know. Thank you.

ErinW_VZW

keepitsimpleengineer

The phone is in warranty. There is no physical damage. Motorola issued and RMA and charged my credit card for $200 for "Advance Exchange program". It is now a full week after the promised replacement was to arrive. There have been 4 "chats" resulting in unrequited promises of contact or resolution.
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